HOW TO BUY


Buying at EVERYTHING FOR YOUR GALGO EU is very simple. You just have to follow the following steps:

1.Choose the category and subcategory where the product(s) you want to buy is located.

2.View the product/s that interest you. With one click you will get an enlargement of the photograph; Some products have several photographs. You can also check its description, composition, reference and price.

3.Select a product, the number of units and add the item to the basket. You can then choose to continue shopping or to process order.

4.If you want to continue shopping, repeat the process. If you want to place the order, click on the place order button to start the purchasing process.

5.Enter all the information requested, shipping and billing address and make sure they are correct.

6.Select a payment method: Card, cash on delivery or Bank Transfer.

7.Confirm the order and proceed, if applicable, to payment.

8.You will receive an email confirming your order.



Do they replenish items with the indication “Check availability”?

If an item is out of stock, we will tell you in what delivery time we can deliver the product.



How I can make sure I made my purchase?

Once your order is placed, you will receive a confirmation email. If you do not receive it, contact ventas@todoparatugalgo.eu

Can I remove an item from my order?

Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.

Can I cancel my order?

Yes, you can cancel your order by sending an email to ventas@todoparatugalgo.eu

What should I do if I receive a defective item?

Always notify the transport agency within 24 hours or orders@todoparatugalgo.eu

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, please contact orders@todoparatugalgo.eu

In some cases due to technical impossibility EVERYTHING FOR YOUR GALGO EU

reserves the right that the images shown on its products may not correspond to reality (varieties of color formats). Contact us if you have any questions at our email ventas@todoparatugalgo.eu



PAYMENT METHODS

What payment method can I use to make my purchase?

We have the following payment methods: Visa, pay pal American Express, Mastercard, Bank Transfer and Cash on Delivery

For what reason can my credit card be declined?

· Your card may be declined for one of the following reasons:

· The card could be expired. Check that your card does not exceed its validity date.

· The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.

· Some information entered may be incorrect. Check that you have correctly filled in all the necessary fields.

Is it safe to use my credit card online?

Yes, data is transmitted SSL encrypted. The payment system will be made through the secure payment gateway.

Cash on delivery) €6.99 +7% of the value

The cost of this service is €6.99 +7% of the value that will be added to the total amount of the order before confirmation.
The customer must make cash payment directly to the transport company at the time of delivery.
We recommend having the exact amount ready since the courier does not usually have change.
The maximum order amount for this payment method is €150 (VAT included)





SHIPPING, RETURNS and EXCHANGES
SHIPPING
Where I can get my order?

You can receive it at the address you choose (home, work, etc.)

How long will it take for my order to arrive?

If you live on the peninsula, the handling time is 4 days without counting holidays or weekends from then on, the maximum delivery time is 48 hours from the date of preparation of your order on business days, except that the order is placed on a Saturday, Sunday or holiday, in which case the order will be processed on the first business day after the day the order is placed. Except for urgent service in which case in 48 hours with an additional shipping cost 9. 99 EUR VAT incl. For destinations such as the Canary Islands, the Balearic Islands, Ceuta and Melilla, consult orders@todoparatugalgo.eu



Except for items with special shipping costs, the shipping rates will be as follows:

For the Iberian Peninsula:

Shipping costs for the Peninsula are 3.99 EUR including VAT except if the purchase exceeds €10 in which case shipping will be included.

For Ceuta, Melilla, the Balearic Islands, the Canary Islands and the rest of Europe



Shipments will be made after a quote with the corresponding shipping costs.



Expenses

How do I know where my order is?

We will send you a tracking number to your email, if you do not receive it, you can contact our Customer Service department at 902 992 912



RETURNS
What should I do to give the item back?

To request an online return with pick-up at your home, call us at 902 992 912 or write to us at orders@todoparatugalgo.eu specifying the order number (which you will find in the order confirmation email), an address for collection and the details. of the items you want to return.

We will send a carrier within the next 24 hours or the period you indicate.

What is the deadline to make a return?

For any return, you have a period of fourteen days from placing the order.

Do I have to pay anything for my return?

Returns on EVERYTHING FOR YOUR EU GALGO

without justified cause have the cost of the corresponding shipping costs.

It may be the user who looks for the means by which they wish to ship, or if they prefer, we can manage it with our optimized shipping rates.

How will I receive my refund?

Once the return is approved and the item is received and reviewed, you will receive the amount in the same way you made your purchase.

When will I receive my refund?

After approving the return (the items must be in perfect condition and have the interior labels) you will receive a confirmation email indicating that the amount will be credited to your account (in the same payment method that you used to pay) within a period of 72 hours

Contact us at orders@todoparatugalgo.eu and we will solve the problem as soon as possible.

EVERYTHING FOR YOUR EU GALGO
reserves the right to reject returns communicated or sent after the established deadline, or items that are not in the same conditions in which they were received.



CHANGES


How do I make a change?




To request an exchange online, call us at 902 992 912 or write to us at orders@todoparatugalgo.eu specifying the order number (which you will find in the order confirmation email), an address for collection and the details of the items you want change

We will send a carrier within the next 24 hours or the period you indicate.

We manage the exchange the same as if it were a return, when the product is received a credit will be made to the same payment method in which the order was placed. Remember that the exchange or return costs a minimum of €6.99 or the corresponding cost in the case of so-called "bulky products."

For more agile management, you can purchase the product you need before making the return.



We guarantee payment for returns and exchanges within 72 hours of receiving the order.