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Right of withdrawal
Right of withdrawal:
Generally there are two causes for returning orders or products:
1. Right of revocation:
Art. 44 of the Law, of January 15, on the Regulation of Retail Trade, grants the Client the right to revoke the requested order within a period of seven business days from receipt of the same, after notifying TODO PARA TU GALGO EU (email addressed to: web@todoparatugalgo.eu, with a refund of the price you would have paid for it.
Likewise, this regulation indicates that it is the customer who must bear the costs of the return and return the order with all the products that they want to return and original packaging of the products in perfect condition.
2. Return due to product defects, defects produced in transportation or shipping error:
If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or if, in the same way, a error in the merchandise received, the customer must notify TODO PARA TU GALGO EU (email addressed to: web@todoparatugalgo.eu within 48 hours of receiving the order in order to request the return of the affected product or products. and with it the replacement with a new one or the refund of the price paid for it.
HOW LONG WILL I RECEIVE MY MONEY?
If you have paid with a Debit Card, the period is 3/7 days from when we give the reverse order, this occurs at the time we confirm the cancellation. If it is a Credit card, Todoparatugalgoeu gives the order within the same period but it is possible that you will not see it in your account until the settlement date negotiated with your bank.
If you have paid with Paypal, the period is 3/5 days from when we give the reverse order. If you have opened a Paypal dispute, the process will be delayed until the payment platform resolves the dispute. We recommend that if you have done this, you close the dispute so we can make the refund from Todoparatugalgoeu
If you have deferred payment (every 15 days) or enjoy payment by direct debit, you will receive the credit in the next billing cycle.
1. Right of revocation:
Art. 44 of the Law, of January 15, on the Regulation of Retail Trade, grants the Client the right to revoke the requested order within a period of seven business days from receipt of the same, after notifying TODO PARA TU GALGO EU (email addressed to: web@todoparatugalgo.eu, with a refund of the price you would have paid for it.
Likewise, this regulation indicates that it is the customer who must bear the costs of the return and return the order with all the products that they want to return and original packaging of the products in perfect condition.
2. Return due to product defects, defects produced in transportation or shipping error:
If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or if, in the same way, a error in the merchandise received, the customer must notify TODO PARA TU GALGO EU (email addressed to: web@todoparatugalgo.eu within 48 hours of receiving the order in order to request the return of the affected product or products. and with it the replacement with a new one or the refund of the price paid for it.
HOW LONG WILL I RECEIVE MY MONEY?
If you have paid with a Debit Card, the period is 3/7 days from when we give the reverse order, this occurs at the time we confirm the cancellation. If it is a Credit card, Todoparatugalgoeu gives the order within the same period but it is possible that you will not see it in your account until the settlement date negotiated with your bank.
If you have paid with Paypal, the period is 3/5 days from when we give the reverse order. If you have opened a Paypal dispute, the process will be delayed until the payment platform resolves the dispute. We recommend that if you have done this, you close the dispute so we can make the refund from Todoparatugalgoeu
If you have deferred payment (every 15 days) or enjoy payment by direct debit, you will receive the credit in the next billing cycle.
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